Returns & Exchanges
At CustomsByJaz, we strive for perfection in every handcrafted home piece, but if you are not entirely satisfied, we offer a 30-day return window for eligible non-customized items. Please note that bespoke or personalized orders are final sale unless they arrive damaged or defective.
Initiate Your Request
Contact our support team with your order number and photos of the item to confirm eligibility for a return or exchange.
Prepare Your Package
Carefully repackage the item in its original protective wrapping and box to ensure it is not damaged during transit.
Ship the Item
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our artisans inspect the returned item, we will process your refund or ship your replacement within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing